Frequently Asked Questions (FAQ)
1. Making order
3. Delivery
4. Legality
5. Guarantee
7. Reorder
Making orderQ: How can I make an order?
A: On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the “Chose Brand” column and repeat the process. When you are done click "Go To Secure Checkout". You will be taken to Secure Server and you should enter the required information. After that click “Click to purchase”. At this point your credit card information is checked and u will receive an order confirmation at your e-mail address.
Q: Can I make an order by fax?
A: Unfortunately no. This method of payment is not available for now.
Q: What payment methods are acceptable?
You can pay only by Credit Card.
Q: Can I make an order by telephone?
A: Unfortunately no, you can only make it online.
Q: Is there a maximum order?
A: No. The quantity of cigarettes that can be purchased at Cigarettes Box is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
Q: How can I find out my order status?A:After you've placed your order at Cigarettes Box you will be automatically notified by E-mail when we approve and ship your order. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.
[top]Q: Are the cigarettes sold at Cigarettes Box first choice?
A:The cigarettes sold at Cigarettes Box are of the highest quality available on the market. We sell brands made in Europe.
Q: Do you sell other brands of cigarettes in addition to those advertised at your site?
A: Not currently. The only brands we sell are shown on the Home page.
Q: Will you be offering other brands in the future?
A: Yes. The number and type of available brands may change in time.
[top]Q: Are there countries to which you do not deliver?
A: Unfortunately yes. Due to custom restrictions and high delivery failure rates we deliver only in these countries:
Q: If I make an order Saturday, when my order will be sent?
A:Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).
Q: I bought 5 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal?
A: Yes. The cartons are shipped in parcels (one parcel not more than 2 cartons). We ship only 2 cartons per day.
Q: Why can't you send me a single parcel containing more cartons?
A: Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
[top]Q: Is it legal to resell cigarettes ordered from Cigarettes Box ?
A: No. This is against the law in any country of the world.
Q: Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
A: The quantity of cigarettes that can be purchased at Cigarettes Box is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.
[top]Q: Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
A: Cigarettes Box offers a 100% money back guarantee covering the price of the cigarettes and shipping costs if, for any reason, the purchase is not deemed satisfactory.
Q: Can I withdraw the order placed with your online store?
A: You can withdraw your order within 24 hours of its placement.
[top]Q: Does Cigarettes Box use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
A: We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.
Q: Does Cigarettes Box have a database containing the customer's credit card details?
A: No. Your personal information will be encrypted and transmitted via secure communications to be processed solely by our authorized online retailer.
Q: Does Cigarettes Box store information on who bought cigarettes online on files?
A: No, we don't store this information.
[top]Q: What is autodelivery option?
A: Autodelivery option means that the order you've placed will be repeated according to the periodicity you've chosen. You may choose this option to receive your cigarettes regularly.
Q: How can I change an autodelivery times?
A:
To
change an autodelivery times just write an e-mail to
sales@cigarettesbox.com
The e-mail should contain
the following data:
1. Your last order number
2. Your full name
3. Changes you want to be made
Q: How can I stop the reorder service?
A:
To stop the reorder service
simply write
an e-mail to
sales@cigarettesbox.com
asking to stop autodelivery.
The e-mail should contain the following data:
1. Last order number.
2. Your full name.
Q: How can I change items of the order set up for an autodelivery?
A: To change items of the order set up for
an autodelivery you should write an e-mail to
sales@cigarettesbox.com asking for changes to be made.
The e-mail should contain the following data:
1. Last order number.
2. Your full name.
3. Changes you want to be made.
